Well, now, this is very interesting. The Guardian is launching a self-published book of the month prize, which I think makes them the first of the old guard reviewing platforms to grapple with indie publishing this closely. And good on that.
The Guardian and Legend’s new prize is open from today to self-published novels written in the English language – translations are also welcome – with submissions to be read by a panel of Legend’s readers. The panel will draw up a shortlist of up to 10 titles a month that will then be read by expert judges, with the winning entry to be reviewed in the Guardian, online or in the paper.
I’m discouraged to see the Guardian referencing the Hugh Howey “statistics” about indie publishing, which are more or less full on bullshit, but whatever. The rise of indie publishing is a thing, whatever the numbers, and I’m cheered to see a traditional review platform take on the world’s slush pile, because heretofore citizen reviewers have been stuck with the job themselves, to more or less terrible results. Terrible not because citizen reviewers can’t assess a book’s quality — especially in boutique genres that are largely ignored by professional reviewing in the first place — but because the average reader has been exposed to the myriad of batshittery that lurks in the slush pile.
I had a friend back in the day who worked at a very small press as a publicist. The small press had a fake employee who had a voicemail and an email devoted to taking all the crazy queries and unsolicited manuscripts. They did not want an actual person to have to field this stuff themselves — I think the unfortunate job of clearing the inbox rotated — and the imaginary person could take all the threats and blubbering to no ill effect. Unfortunately, my friend had the same first name as this imaginary slush pile reader, and would get a certain percentage of the crazy queries as creepers tried to socially engineer themselves into a meeting. “I talked to Elizabeth last week,” they’d lie. “Can you put me through to her?”
The publisher did actually look through the manuscripts that were not written in crayon — which happened, oh yes — but the small but tenacious percentage of weirdos made the imaginary reader a professional necessity. I think this is more or less happening writ large in the publishing world. Anne Rice wants to strip readers of psuedonymity to keep them from “bullying” writers with their negative assessments of the slush pile. The average negative review is no more bullying than a fake editor ignoring a crayon manuscript. The slush pile weirdos have been foisted on the world, and they have never liked being shunted into an inbox. They want to meet you at home so they can tell you how wrong you are, which publishers have been avoiding for years through pseudonymity.
Now that I’ve gone out into tangent, I wanted to wind up by saying that I’m glad that the Guardian is taking the indies on.This is partially because traditional press has to adapt or die, and self publishing is here to stay. But another more selfish reason I’m glad to see professional reviewers take on self-published works is that I hope that once they start grappling with the slush pile like the rest of us have, they’ll get a fucking clue and stop using STRGB as a reputable source. The bullying narrative has been parroted widely in the traditional press, and I think a good part of that is how completely insulated they’ve been from the whackadoos out there.They’ll get to see the inbox in all of its glory.
Which is not to say that I think indie authors are all a bunch of loons, just as being traditionally published is no guarantee of sanity either. My mother, for example, self published a historical novel, and she is not trolling the kboards as we speak. (God, I hope not anyway. Mum?) It is also not to say that professional reviewers taking on the indies will solve all ills in a rapidly changing publishing landscape. But professional is as professional does, and adding professional reviewers into the mix will go far in helping readers to assess works that have been up till now more likely reviewed by friends and family than…let’s call it a less subjective readership. I’ve enjoyed many an indie title, and I will take any help I can get separating the good from the bad. I’ll be glad to see someone else’s inbox take the hit. Thanks, Guardian.
I’m going to talk a little off-topic here for a while, Intern Jimmy, so read to the end before you summarily delete this review. Thanks.
This whole Goodreads “author behavior” thing has gone on a number of tangents, at least insofar as the garrulous activities of the most invested Goodreaders are concerned. I’m not saying this is a problem. I think any community works best by the active engagement of its citizens. I’ve been around for some controversies here on GR, from Semennact to VirJohn, to the before-my-time Ginny Jones plagiarism mess. This sometimes very, very heated discussion thing is something we Goodreaders have always done. It gets ugly and personal a lot, and I have seriously considered punching and/or unfriending a number of people in this whole mess. It’s a testimony to our commitment (whichever side we’re on) that it’s such an emotional, fractious, wide-ranging issue.
Which is why the deletions for “off-topic” really bother me: instead of allowing the argument of one group of Goodreaders, Goodreads has opted for silencing them. Setting aside the Hydra reviews (which haven’t really been my thing, as I think they alienate and annoy people) it is absolutely ludicrous that Goodreads deleted a review of a book about censorship when the reviewer herself was talking about the concept as applies to Goodreads. That’s an unbelievable dick-move, and also bullshit. These are both technical literary terms. Sorry to be so litcritical.
But rather than chase down tangents, I want to back up and talk about why I’m so damn irritated with Goodreads in the first place. The narrative got set real early that the initial deletions were about bullying and trolling. Isn’t is reasonable that a book review be about the book? Why should we defend ad hominem nastiness? To the second question: threats and the like were already forbidden on Goodreads, so the policy change seems to be aiming at something else entirely. And to the first: many of the reviews deleted under this new policy had nothing to do with “author behavior”.
I would like some clarification on this point, Goodreads. Fuck you for deleting reviews that ask for that clarification in a review field, when you’ve completely abandoned your own Feedback thread weeks ago. Intern Jimmy, here comes the on-topic part.
Also, who vandalized the Goodreads database to remove Jordin Williams’s name from this book? That’s galling. Her(his?) name should be on the record, just like that dipshit Jonah Lehrer and all his fabulations. Removing this information, which is highly pertinent information about the book in question, is wrong. This book IS a book. Presumably copies exist, as it was a popular download there until it was unmasked as containing plagiarized content. It’s just a book no one can read at the moment, but before the book came down on Amazon, the information was important to readers considering spending their money. Presumably, some of these reviews were written then.
Maybe now it doesn’t matter because the book is off sale, and resurrecting this little controversy just looks like pettiness on my part. I’m okay with that. I am feeling incredibly petty after being ignored and condescended to by Goodreads. After having to go through the deletion lists of the first 21, there are scads of titles like this one, where the users in question shelved a book for reasons that have fuck all to do with author behavior. I’m going to keep writing my little off-topic reviews about these titles until someone can explain to me what the fuck is going on.
Next set of reviews: is noting a book is pulled-to-publish fan-fiction really about author behavior? You tell me, Goodreads. Your deletions certainly suggest that’s the case.
Update: After posting this, I received another list from a user who was in the initial 21. There are 11 titles on this list. Five of them are by authors already in this data. I haven’t had time to rejigger this analysis, but her list doesn’t materially affect the results. I have updated the database with her information.
On September 20th, Goodreads Customer Care Director Kara posted in the Goodreads Feedback group a new change in their policy. She reiterates their policy of not allowing threats or harassment and mentions some changes to the Goodreads Author dashboards. The item that gets everyone up in arms is this one:
**[Goodreads will] Delete content focused on author behavior. We have had a policy of removing reviews that were created primarily to talk about author behavior from the community book page. Once removed, these reviews would remain on the member’s profile. Starting today, we will now delete these entirely from the site. We will also delete shelves and lists of books on Goodreads that are focused on author behavior. If you have questions about why a review was removed, send an email to firstname.lastname@example.org. (And to answer the obvious question: of course, it’s appropriate to talk about an author within the context of a review as it relates to the book. If it’s an autobiography, then clearly you might end up talking about their lives. And often it’s relevant to understand an author’s background and how it influenced the story or the setting.)
Immediately responses start flooding in, decrying this shift and asking for clarification as to what constitutes “author behavior”. Kara clarifies in an edit:
The reviews that have been deleted – and that we don’t think have a place on Goodreads – are reviews like “the author is an a**hole and you shouldn’t read this book because of that”. In other words, they are reviews of the author’s behavior and not relevant to the book. We believe books should stand on their own merit, and it seems to us that’s the best thing for readers.
Several Goodreaders note that they received emails from Goodreads with lists of book reviews and shelf names that had been summarily deleted by Goodreads. A screencap of one such email can be found here, and there is a transcription available here. In another edit to the initial post, Kara adds:
Thank you for all the comments so far. One concern that has come up in this thread is that the content was deleted without those members first being told that our moderation policy had been revised.
In retrospect, we absolutely should have given users notice that our policies were changing before taking action on the items that were flagged. To the 21 members who were impacted: we’d like to sincerely apologize for jumping the gun on this. It was a mistake on our part, and it should not have happened.
When several users question what the deleted shelves “taa” and “icy-hex” even mean, and how that might have anything to do with author behavior, Kara responds:
We don’t comment publicly on individual cases, but in general, what we do is look at a shelf and see how it is used in context. In any case where we have decided to remove that shelf, we are confident that the shelf was being used in a way to review author behavior.
Previously, Goodreads had just hidden reviews that focused on author behavior. A hidden review is accessible to friends, but is not listed on the main book page. Goodreads did not just delete all hidden reviews, instead they divined the intent behind the shelf names and reviews of 21 people, and then deleted their reviews. Goodreads can’t publicly comment on the reviews they deleted, as I can see how that could be untoward, but the people affected can talk about the content of their reviews. These 21 people also received emails detailing the deletions, so we can know exactly what books are being flagged. I wanted to get those lists and collate the data: is there a pattern to the deletions? Are the same books and authors coming up again and again? And if I could find the 21 people who had their reviews and shelves deleted, I could ask them exactly what the content of their reviews was, and how exactly they were using their shelves.
So now I had to go about finding the 21 people who had their reviews deleted before Goodreads began sending take-down notices before deletion. 21 users isn’t a lot of people, especially on a site of 20 million. (Although throwing around the 20 million users number is a little disingenuous, because the reality is that most of the activity on any given social medium is going to be concentrated into a much smaller number of people.) I already had two of the affected users in my friends list, and due to posts in the feedback thread and old-fashioned grape-vining, I was able to identify 6 more. At this point, I put out a status update on Goodreads, which read:
In the interests of science, I am trying to collect the lists of books deleted by Goodreads in the recent “policy change”. So far, I’ve tracked down 8 of the 21. Can you please alert me to: 1) who got emails from Goodreads? 2) a list of their books deleted and 3) shelf names.
It didn’t take me too long to realize I needed to get this update out to other social media platforms, as at least one of the people who had reviews deleted had deleted his Goodreads account, and others were staying out of Goodreads until they could download their information and then delete their accounts. I posted on Tumblr, Twitter, and Booklikes. Through a flurry of activity across several media platforms and including email, I managed to find 4 more users.
I was forwarded lists from these 12 people. 377 reviews were deleted in total, with the number of reviews deleted per user ranging from 1 to 129. All of their emails from Goodreads have the same wording, and the time stamps are within a short period. This would become important, a there were a second round of emails sent out to users, this time with a warning. I have excluded those lists from the data, as so far all of them have specified shelf titles only, not specific book reviews. (I have heard of one user who got a take-down notice listing specific reviews, but I have yet to hear back from her.) So, now I had lists of titles from 12 people, which seems a reasonable sample of the 21 users Kara mentions. It’s also entirely possible Kara is not completely accurate about the number of people targeted with deletion. For one, she keeps saying they can’t access deleted data, and for another, 12 is a transposition of 21. Given how small, in some ways, the very active Goodreader population is, I’m suspicious that this 12 is all the users who were subject to review deletion.
Unfortunately, these lists were only of book titles, and did not include the author who wrote the book. In order for this database to be meaningful in any way, I was going to have to correlate books with authors. For example, let’s say that three different titles by the same author have reviews deleted off of three different users’ shelves. Without knowing the author, it doesn’t come out in the data that reviews of his or her book are being flagged in multiple places. Some of the titles are unique, so that eliminates guesswork. Some aren’t, but I could make informed guesses by observing which were Goodreads authors who had books published in the last couple of years, or had reviews still standing that talked about the author. I assigned as many authors as I could, and then submitted the lists back to the users for correction.
In cases of a multi-author book or an anthology, I listed the author indicated by the user as the reason the book was shelved as “do-not-read”. In cases where a writer works under several pen names, I listed their real name. (Or maybe more clearly, I listed the name that the writer uses publicly, even if it is a pseudonym too. My aim was to have all books written by the same person show up together, not determine what name is on the driver’s licence. That’s never important information.)
So this is my first large disclaimer: The list of titles comes directly from the Goodreads emails, but the list of authors assigned to those books is constructed data. In some cases, the user simply couldn’t recall which of the dozens of books entitled Inhale or Truth she had decided not to read. And the first disclaimer brings me to my second disclaimer: this list of authors should not be taken as hit list. Despite Goodreads’s surety that they were only deleting reviews based on author behavior, this was not the case for many of the titles listed. Before I get into specifics, though, I should probably talk about what these reviews looked like.
There are a lot of things we can’t know for a fact, because obviously the reviews are gone, but I asked all the users if the reviews in question had ratings, or if the review field had any content. Almost all of the reviews in question had no ratings. All of these users adhere to a personal policy of not rating books they haven’t read, with the exception being books that they have read parts of. The only books that had ratings had been at least partially read. Here I would like to note that Goodreads does not have a policy against rating books that you have not read, as that would be both unenforceable and impossible to prove.
I have seen users bemoan that these reviews are somehow skewing the ratings for books, but I would like to point out two things. First, we are dealing with a few hundred reviews against the tens (and possibly hundreds) of millions of reviews on Goodreads. There is no way their removal is going to have a statistical effect. Second, there are thousands of users doing things like “rating on excitement” for unreleased books. Take something like Black Ice, Becca Fitzpatrick’s book which has a publication date more than a year from now. As far as I’m aware, there are no advanced reader copies, and likely the only people who have read this are Fitzpatrick’s friends and family, if even a completed manuscript exists. Black Ice has an average rating of 4.23, which is completely unheard of. 67 users have given it a 5-star rating , versus four who have given it a one. If you want to talk about skewed ratings – and I would like to note right now that ALL ratings are subjective by their very nature and therefore meaningless as some kind of objective metric – then you should start with the overwhelmingly positive ones.
Interesting thread! I agree that it’s a shame some books have to suffer ratings that clearly are invalid. However I can’t think of a way to prevent it, and I didn’t see any ideas in the thread either (I did skim though). I hope you’ll appreciate that if we just start deleting ratings whenever we feel like it, that we’ve gone down a censorship road that doesn’t take us to a good place.
As for manuscripts or yet-to-be-published books, I have no problem with them being in the database. It’s kind of cool to have a record of in-progress books, and I don’t think it hurts anything. I do think we’d need to remove any that weren’t serious in their intent to be a finished book one day.
When there was content, the review content was generally terse, from quick dismissals to “not for me” to “see comments” to a link or screencap to whatever the controversy was surrounding the book. Many of these controversies, indeed, had to do with the broadly defined issue of author behavior. These controversies range from books being pulled from publication for plagiarism, racist or homophobic statements made by the author, the author’s conviction on the charges of owning child pornography, downvoting campaigns instigated by authors or agents , the doxing of reviewers by authors, down to just a bunch of dumb stuff authors occasionally say out loud. I have already written at length about how these “author behaviors” are not equal, but just to reiterate: noting a book has been pulled for plagiarism, for example, is about the book’s unoriginal content, not about the author’s behavior as a word thief. Noting a children’s book author is convicted of child pornography is the kind of author behavior that has a direct import on the content. Many, many people are currently boycotting Orson Scott Card for his political views, and deciding not to read the books by authors because of their beliefs is a political act Goodreads has no business getting in the middle of. The rest I’m going to shelve for the moment, and get onto the next point.
Additionally, some of the books were shelved “do-not-read” not because of the actions of the author, but because the book looked bad to the user. These are a vanishingly small number though. The other large minority of reviews deleted were shelved because the book was pulled-to-publish fan fiction e.g. Fifty Shades of Grey. A pulled-to-publish fan fiction is one where a freely available fan fiction is pulled, the content lightly edited – often a search & replace with the names “Bella” and “Edward” substituted for other names, not to be too snarky here – and then the book put up for sale. P2p books, as these are referred to, are a controversial topic, but I can’t really call the path to publication and the source of the plot lines “author behavior”, except in a way that nullifies most of literary criticism. (Also of note: no reviews of Fifty Shades were deleted, though I’m sure I could find you many that note its p2p status and not much else.) Whether you regard p2p novels as ethical or not, the information that a book is p2p is not about the author at all.
As far as the content of the review, most indicated that they had nothing in the review field for most of their reviews. Often the comments about the author behavior were occurring solely in the comment threads, as there was literally nothing – not a rating, nothing in the review field – about author behavior at all. From personal correspondence with rameau:
I kept the specifics in the comment field from the moment GR first announced they weren't allowing any non-book related information about authorial behavour in reviews.
Or from Miranda, whose reviews constitute 129 of the reviews deleted, a sizable minority:
“None of those books had an actual text review or a rating. Only shelved by me, but all had screenshots or links in the comments.”
If there was no content – no rating, no statement to the effect of “The author is such a dick. I’m not even going to read it!” – then what Goodreads has done here is delete forums on which Goodreaders have discussed their personal boycotts of selected authors, discussions which are going on all over the site right at this moment , and have likely increased exponentially since the vaguely worded new policy about author behavior. Though Goodreads is claiming this is about review content – such as the hypothetical review example from Kara “this book is by an a**hole and you shouldn’t read the book because of that” – many of these reviews literally had no content, and Goodreads has taken action against review threads. I am appalled by this, and you should be too. More than anything else about this debacle, this is the thing I would like you to come away with: Goodreads has deemed the comment threads of a user’s review space actionable to the point of deleting the entire comment thread.
But let’s move away from the self-reported data into the actual data. A searchable database can be found here, and there are screencaps I’ll get up at some point to ensure that if there’s some kind of vandalizing of the data, a record of it in its original form is extant. (I don’t even mean to sound paranoid, but after the copious googling it took to compile these authors – not all, not even most, but a virulent few – I am actually feeling worried that someone might try to vandalize the data.)
So, some very basic numbers:
Number of delete lists: 12 How many reviews deleted, in total: 377 Average number of books deleted, per user: 31.4
The number of reviews deleted, by user:
As yu can see, the number of reviews deleted by user varies wildly. Three users, Carla, JennyJen, and Miranda, had 277 reviews deleted between them, which constitutes almost three quarters of the number of deleted reviews. This looks incredibly personal.
Here is a graphic of the number of reviews deleted by user:
(And a quick note on user names: several of these users asked that I keep their Goodreads screen name out of this. I have assigned pseudonyms to three of them, and shortened one screen name in the interests of brevity.)
A Statistical Sampling of Authors
Overall, the 377 reviews on this list were written by 174 authors, which gives us an average of about 2 books for each author deleted. The actual deleted number range from 1 to 14. It’s fairly easy to sort through the lists and find the author who has the most books deleted, but this isn’t statistically important information. Usually that is an indicator that the author has written a lot of books, and/or the author was shelved heavily by one user only. The more important data is this: what authors’ books are showing up on multiple delete lists.
Again, I want to reiterate: this list of authors is not a hit list. It is simply the authors whose books turned up on multiple delete lists, for whatever reason. In doing my research, I had to unearth the controversies that surrounded each of these writers, and I felt some of the situations were silly or overblown, while plenty of them had merit. In other words, I used my own judgement about the information. To quote rameau again:
BBA [badly behaving author] note doesn't stop me from reading a book (see Jamie McGuire and Orson Scott Card), it's supposed to stop me from spending money without serious consideration.
The following list notes the name first, and then the number of users’ delete lists their books were on:
Cassandra Duffy, 5
Melissa Douthit, 5
Jaq D. Hawkins, 4
Kiera Cass, 4
L.B. Schulman, 4
Layce Gardner, 4
Rebecca Hamilton, 4
Carroll Bryant, 3
Donna White Glaser, 3
Emily Giffin, 3
Heather M. White , 3
Jordin Williams, 3
Lauren Pippa, 3
Marla Madison, 3
Ruthi Kight, 3
Shannon Mayer, 3
Amy Plum, 2
Ava Michaels, 2
Betty Jay, 2
Hugh Howey, 2
Jessica Park, 2
John Simpson, 2
Judyann McCole, 2
Julie Halpern, 2
K.P. Bath, 2
Kendall Grey, 2
Kenya Wright, 2
L. Kirstein, 2
Leigh Fallon, 2
M.R. Mathias, 2
Rick Carufel, 2
Robin Wyatt Dunn, 2
Sharon Desruisseaux, 2
Steph Campbell, 2
Sue Dent, 2
Trisha Telep, 2
William Terry Rutherford, 2
These 37 authors out of the 174 total are important because they showed up on multiple delete lists. Rather than go through all of the authors and try to find the controversy behind their do-not-read status, I have used this group as a statistically important sampling. Of the 377 reviews deleted, 240 were for reviews of books by this 37 authors. 64% of the reviews deleted are covered by this list of 37 authors. All of the graphs going forward deal with these authors only. If anyone wants to do a more complete sample, the database is freely available.
First off, here is a graphic of how many authors on multiple delete lists were indie, with small presses, or with Big Six publishing houses. Sometimes the exact affiliations are hard to parse, and decisions had to be made about whether Big Six distribution was the same as Big Six publishing, etc. You are welcome to parse this chart yourself. Either way, the chart shows the general trends. We’re dealing with largely self-published books here.
Although the reviewer/authors conflicts have been sometimes been characterized as occurring in the Young Adult readership more than others, when you look up the genre of the books affected, that doesn’t turn out to be true. It is a large minority, but plenty of other genres are represented. This is not a boutique issue. Some books are in multiple categories or genres, which is why these categories add up to more that 37.
Next up we have the nature of the controversy that landed the author in question on multiple users’ do-not-read lists. Admittedly, this involves some guesswork, but generally the controversies were easily googleable, and I relied on the reportage of the people involved. I’ve broken the kind of controversy into categories, based on my own sense of how they are different. The categories are:
Political: racist, sexist, & homophobic statements made by author, in addition to one instance of the author being convicted of owning child porn.
Marketing: use of sockpuppets for rating inflation, spamming bloggers, spamming in general.
Reviewer conflicts: personal attacks against readers/reviewers, downvoting campaigns instigated by either authors or proxies, impolitic statements.
p2p fiction or plagiarism: either the author has written pulled-to-publish fan fiction, or there are allegations of plagiarism either in the book, or in sockpuppeted reviews of the book.
(Several authors showed up in multiple categories, just as a clarification.)
The elephant in the room here is affiliation with the website Stop the Goodreads Bullies. I urge you strongly not to give these people traffic, as they are doxers, cherrypickers, and generally people you don’t want to get involved with. The only good thing I can see coming out of this mess is showing the average Goodreader just how unhinged these people are. They lie, they insinuate, and they post out-of-context screencaps of conversations occurring on Goodreads (some on my own thread, and you can read the entire context here yourself. I apologize in advance for how much cussing I do, in general.)
A sizable minority of the reviews deleted were authored by STGRB affiliated authors, and I’m struggling to understand why Goodreads is going after reviews of books by authors they have banned from their site, people like Melissa Douthit and Carroll Bryant. By the numbers, these are largely self-published authors. I don’t even mean to sound snarky, but who even cares about these writers in the larger literary context? Maybe it’s ridiculous to give these writers platform by shelving their books do-not-read and linking to their myriad social media meltdowns, but it is so much more ridiculous to delete the discussion of these events. Goodreads is a social media platform, and this seemingly personal, yet also arbitrary, deletion of conversations should give the average Goodreader pause.
Whether you think these conflicts have any merit, whether you think doxing is legitimate, whether you think sockpuppets are are a valid marketing strategy, it makes no sense to me that users cannot be allowed to exchange this information about the professional, personal, political, criminal, and sometimes, just sometimes, the literary merit of living authors. It is not just a marketplace of ideas, but an actual marketplace, and often the only power we have as consumers, as citizens, is in where we spend our hard earned dollars. Where we spend our hard earned dollars on a leisure activity. The only vote we have sometimes is the one with our dollars, and Goodreads coming in and stifling discussion of who users believe merit their time and cash is, and I’m sorry for the cussing, bullshit.
While I was writing this post, Goodreads “announced” on their Feedback thread that they were going to try to reinstate the reviews lost in the deletions, and some clarification of their policy. Frankly, I haven’t had time to read this, and I’ll leave its consideration for a later date. The reviewers who were subject to deletion also received the following email:
We are contacting you to let you know we are working on retrieving the content that was deleted from your account on September 20. We’re very sorry about how that was handled. In retrospect, we should have notified you and provided you with a copy of your content when we deleted the reviews/shelves.
We also mistakenly deleted your shelf called “due-to-author”. We know we were not clear in our previous response about this. A “due-to-author” shelf fits within our guidelines and is allowed on the site.
We’ve discussed this in more detail with our engineers, and while the reviews have been completely deleted from the database, it turns out we can retrieve the content through back-up servers. We will email it to you for your personal records as soon as the import completes in a week or two. Feel free to re-import your “due-to-author” shelf, but please note that the content that violated our guidelines cannot be re-posted on Goodreads.
The Goodreads Team
So, sorry we deleted your reviews, but they are still illegal according to a policy we absolutely refuse to clarify. If you look at the data, reviews are being arbitrarily and personally deleted, according to no standard I could discern. I leave it to you, fellow Goodreaders, to make sense of these numbers.
A quick note of thanks:
I have been using the word “I” though this essay, but that is inaccurate. This database would not have come to be without the help of dozens of people. Thanks to:
The 12 people who forwarded me their delete lists, anyone who passed notes, sent me links, and otherwise made this social media social; for technical help, a shout out to DMS who built the spreadsheet, and sj for making graphs, and Ziv for number crunching; general thanks to Steph and Wendy Darling for link-farming and karen for reader’s advisory, plus just dozens and dozens of people who found me and told their stories. As sickened as I am by this action by Goodreads, I am cheered by the overwhelming power of concerned people acting together. Single tear, guys.
Late last week, Goodreads announced a new “policy change”. The announcement opened with a reiteration of policy points regarding reviews which haven’t changed: reviews should be about the book, and members cannot threaten other members. This is what had changed:
[Goodreads will] Delete content focused on author behavior. We have had a policy of removing reviews that were created primarily to talk about author behavior from the community book page. Once removed, these reviews would remain on the member’s profile. Starting today, we will now delete these entirely from the site. We will also delete shelves and lists of books on Goodreads that are focused on author behavior.
Previously, the policy had been that reviews that spoke negatively about author behavior – I will not read this book because something the author sad or did – were removed from the main book page, but were still visible to friends. For those that don’t use Goodreads, if you look up a book, all your friends’ reviews are listed first, then those by people you follow, then the “community reviews”. This last category was where your review would not show up. This policy of hiding reviews I thought was a fair one: one that maintained the social aspects of the site, as users could signal to one another that they weren’t going to read something, and why, while muffling the effects of these peer-to-peer interactions on the larger community.
Please refrain from posting content like this going forward. If you continue to act in a way that is contrary to the spirit and intent of Goodreads, your account will come under review.
Admittedly, Goodreads has apologized for not giving users time to edit, because alerting people to major deletions and then acting like people should have magically known the policy would change and were violating it on purpose is bunk.
This is the problem: if the reviews in question were all “this person was a dick to me on Twitter/Goodreads/etc”, then I can see Goodreads justifying their removal under the already existing guideline that you can’t say the author owes you money or whatnot. That could be construed as a personal interaction, and therefore not germane. This is a little complicated by the fact that Goodreads and Twitter are public, and the interactions become a matter of record. (At least until they don’t, as these sorts of interaction tend to get deleted.) But, okay, let’s just call them personal interactions, and say that kind of interaction is off the table, and always has been. No need for a policy change, as it’s just a policy refinement. The personal behavior – in the sense of person to person interactions – of an author amounts to gossip, maybe, fine.
But I’m a little more worried about what I see as creep in the policy towards silencing political responses or cultural responses based on the author’s actions or words. Self-avowedly, Mike’s review of Mein Kampf is a troll, because of course it’s stupid to say that you can’t mention that Adolf freaking Hitler was a genocidal maniac. That’s a matter of the historical record, and unassailable. And in fact, when you deny Hitler’s actions, you can go to jail for it in some countries. Manny took the troll a step further in his review of The Destruction of Dresden by David Irving, who was convicted of Holocaust denial in Austria. (The Austrians have, historically understandably, harsher rules about this sort of speech there than in the US.) To quote from Wikipedia, because, shut up, Internet:
In the first edition, Irving’s estimates for deaths in Dresden were between 100,000 and 250,000 — notably higher than most previously published figures. These figures became authoritative and widely accepted in many standard reference works. In later editions of the book over the next three decades, he gradually adjusted the figure downwards to 50,000-100,000. According to the evidence introduced by Richard J. Evans at the libel trial of Deborah Lipstadt in 2000, Irving based his estimates of the dead of Dresden on the word of one individual who provided no supporting documentation, used forged documents, and described one witness who was a urologist as Dresden’s Deputy Chief Medical Officer. The doctor has since complained about being misidentified by Irving, and further, was only reporting rumours about the death toll. Today, casualties at Dresden are estimated as 22,700-25,000 dead.
Irving’s behavior isn’t gossip or personal; it’s a matter of political record. Knowing that he is a Holocaust denier in a history book about the Holocaust is absolutely germane to that content.
Arguably, GR could take the tack (tact? I’m a little unclear on this idiom) that these are historical actions, and it’s not like the authors are going to be flagging these reviews from the grave (or prison). But let’s take Orson Scott Card. (Take Orson Scott Card! Please!) Paul’s review notes Card’s very active and visible status as an anti-gay crusader. Mr Card has called for the overthrow of the American government, and worked visibly to pass Prop 8 in California. There are boycott movements all over the place for the upcoming film. Noting this isn’t “Card owes me money” or “Card was mean to me on Twitter” but a contextualizing of his work within a political and cultural framework. Orson Scott Card impacts me politically. This isn’t gossip. This is cultural engagement. Of course you don’t have to agree. Of course you can compartmentalize Card’s political beliefs from his work. But the refusal to read Card as a political act is valid too, and it’s a political act that cannot occur without knowledge of the larger context, context provided by reviews such as Paul’s.
I have also taken several swipes at serial plagiarist Jonah Lehrer, in defiance of the new “policy”. The first review was of How We Decide, one of two of his books that were recalled by the publisher for fabrication and/or plagiarism. Drat, I thought, that the book was recalled for its content is actually about the content. So I posted on on his only unrecalled book, Proust Was a Neuroscientist. But this is still about context. Lehrer has just an appalling track record of unprofessional behavior – behavior that has gotten him fired from multiple science writing gigs – and this behavior calls into question any science writing this man has done. He wasn’t mean to me on Twitter, he fudged data, which in a science writer in inexcusable. I guess I could append the namby-pamby “to me”, like science writing is about opinions, but I’m not going to. He violated the basic tenets of the subject he was writing about.
“It is shocking that a children’s author would contribute to the trauma these kids endure — both physical and emotional trauma from the sexual abuse itself, and psychological trauma from knowing that images of that abuse are circulating on the Internet.”
This is not gossip. Multiple reviews still left on Goodreads note this fact and literally nothing else about the book. I reviewed Jerry Sandusky’s book and noted his conviction on 45 counts of child abuse, and I’m not the only one. They are all still standing, because it is patently ridiculous to say that Sandusky’s conviction doesn’t have a bearing on the content of his self-elegy about how great he was to kids, or that Bath’s pedophilia doesn’t factor into his children’s book. That there are many, many reviews still standing that note these facts makes me wonder what the sandwich is going on with this new policy.
It’s looking to me that Goodreads is swatting very specific users, and backing it up with confusing, badly considered “policy changes” that aren’t so much changes as after-the-fact justifications. Out of a site of millions of users, that Goodreads went after 21 people looks underhanded and sneaky. The reason they cannot with clarity articulate what exactly the policy is – it’s not shelf names, or maybe it is; of course you can talk about the author, unless you can’t – is an indicator that it’s not a policy change but the ass-covering actions of an institution acting on some kind of personal whim. Which is absolutely no way to write policy.
But then, it’s not really a whim, more of a signal to users that Goodreads is changing its focus from community development to marketing to authors. Amazon acquired Goodreads last year, and I think this is the signal that things are going to change to a more business friendly site. There have always been important differences in Amazon and Goodreads reviews: Goodreads allows profanity, for example, because it’s not a store, but social network. (The terms of service, like most social networking sites, specifically disallows users under the age of 13, so you don’t have to think of the children.) There has never been a downvoting system on Goodreads either, because it really doesn’t matter if the review is “helpful” to every user; it has not been about sales. While I’ve been reluctant to engage in paranoid tin-foil-hattery about how Amazon was going to ruin everything, it is not mouth-frothing to note that Amazon has to make their money somehow, and I can tell you it’s not necessarily going to be through book sales, but the marketing dollars of authors.
In this interview by Community Manager Patrick Brown about Goodreads uploaded in August, he focuses largely on the utility of Goodreads to authors. explaining their recommendation algorithm and discussing how the social networking aspects fuel the discovery process. (Discovery being the buzzword these days about how writers go about getting a book into the hands of readers, as the traditional publishing model splinters and bursts into flames.) Reviews that focus on author behavior – and of course we are not children, so we know this means negative reviews that focus on author behavior – are disruptive to the discovery process from the point of view of the author: you are hearing about my book all wrong!
So, so many of the writings I see out there discussing this policy change note the recent allegations of a young woman who claimed to have been bullied on Goodreads. Salon asks: Did a writer get bullied on Goodreads? They repeat her initial claims that her book was tagged with shelves titled “author should be sodomized” and “should be raped in prison”. The link to her Tweets, which was the only evidence of this claim, goes to a deleted page, and there was never a link to any Goodreads shelves, because they never existed. (Here we get into the issue of why a self-referenced post on Twitter isn’t a credible source, for those paying attention, journalists.)
If you actually bother to read to the end of the article, there’s a lame ETA noting that that she eventually issued an “LOL, my bad”, admitting she misunderstood pretty much everything about Goodreads reviewing culture, the shelving system, and that the rape and death threats had never occurred. If you want an extremely thorough accounting of the timeline of events, check this post on ThreeRs, which documents copiously what exactly happened.
The damage had been done at this point, unfortunately, because in this brave new journalistic world that drives blog-arms of media outlets to half-ass their sources in order to get pages up fast while the controversy is breaking – page views! (I’m assuming things here about Goodreads’s motivation, but I can’t really figure why they’d kick this hornet’s nest so hard if they weren’t attempting to appear “tough on bullying” or something. Especially factoring in the recent rape threat meltdown on Twitter.) In this sloppy, bloggy new journalism, you get articles like this one on CNN, which credulously reiterates the fiction that an author had been bullied on Goodreads ZOMG, citing the Salon article, ignoring the retraction, and anemically noting that:
It’s hard to corroborate Howard’s story when she’s deleted her Tumblr (it’s not available in Google’s cache) and many of the Goodreads reviews and shelves allegedly devoted to bullying her have also been deleted. In addition, Howard backtracked on some of her statements.
Spoiler alert: you can’t corroborate the story because it didn’t happen that way at all.
But let’s just backtrack. Let’s say Howard’s books had been shelved in ways that said she should be raped and murdered. This would be horrible and wrong, and it would be right of Goodreads to delete these shelves and ban the users who said such things. I have seen threats on Goodreads – usually users against users and not involving authors at all – and Goodreads has always been good about deleting them once the comments have been flagged. (And sometimes going so far as to ban users.) The policy in place was already equipped to deal with personal threats.
Extending the Goodreads Terms of Service to this vague, mushy, overly broad policy about “author behavior” doesn’t solve Goodreads’s PR problem out there due to bad journalism, irresponsible blog posts, and the fact that people on Internet can suck. Maybe what they mean is “Twitter isn’t a credible source” (actually, no it isn’t) or “no more personal interaction stories, even secondhand ones” (ok, that’s a shift, but a slighter one than this encompassing “behavior” nonsense.)
Goodreads has been reticent to discuss specific user’s deletions, which I guess makes sense in terms of not gossiping in public about users, but in terms of parsing what exactly they are looking for, make it very difficult indeed. Goodreads employee Kara notes:
Anyone else with reviews or shelves created prior to September 21, 2013 that will be deleted under the revised policy will be sent a notification first and given time to decide what to do. [emphasis hers]
I take this to mean that reviews not adhering to this vague policy written after the announcement will be deleted without notification. Given that I can’t even tell what’s actionable anymore, I find this incredibly chilling. Way to turn a PR problem into a firestorm, Goodreads.
The implementation of this policy change has been breathtakingly badly managed, and the thinking behind their shift muzzy and indistinct, when it doesn’t look calculated towards aims that have nothing to do with the reviews in question. Goodreads has moved from muffling users to silencing them because they are shifting their focus from peer-to-peer interactions – a social network – to the marketing potentials in a website of 20 million readers. It’s been said before, but the user is the product on any social networking site. They can’t sell you if you won’t behave.